Privacy Policy

We collect personal information about you from a variety of sources, such as website visits, applications, identification documents, curriculum vitae, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions) and other written or electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, occupation, assets, income and any other information we deem necessary.

We may also use your transactional account history including your account balance, payment records, and debit/credit card usage. We may also use information received from third parties such as family, solicitors, friends or employers, website or social media pages made public by you, government agencies, regulators, supervisory or credit agencies.

We may also collect other information such as video footages of you whenever you step into any of our branches, telephone conversations when you call any of our contact centre lines, geographic information of any of our branch ATMs when you use our ATMs.

You directly provide ITMB with most of the data we collect. We collect data and process data when you register online or issue a financial instruction for any of our products or services, voluntarily complete a customer survey or provide feedback on any of our message boards or via email, or use or view our website via your browser's cookies.

ITMB collects your data so that we can process your financial transactions and manage your account, and email you with special offers on other products and services we think you might like.

If you agree, ITMB will share your data with our partner companies so that they may offer you their products and services. When ITMB processes your financial instruments, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent transactions.

ITMB take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected.

We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.

ITMB would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop ITMB from contacting you for marketing purposes or giving your data to other members of the ITMB Group. If you no longer wish to be contacted for marketing purposes, please send an email to info@itmbplc.com.

Every user is entitled to the following: the right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to object to processing, and the right to data portability.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at info@itmbplc.com, call 09087121685, 09087121690, or 09087121697, or write to Infinity House, No 11 Kaura Namoda Street, Off Faskari Crescent, Area 3, Garki Abuja.