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Privacy Policy

This privacy policy will explain how Infinity Trust Mortgage Bank Plc (ITMB) uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies?
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

ITMB collects the following data:

  • We collect personal information about you from a variety of sources, such as: website visits, applications, identification documents, curriculum vitae, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions…) and other written or electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, occupation, assets, income and any other information we deem necessary.
  • We may also use your transactional account history including your account balance, payment records, and debit/credit card usage. We may also use information received from third parties such as family, solicitors, friends or employers, website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies.
  • We may also collect other information such as video footages of you whenever you step into any of our branches, telephone conversations when you call any of our contact centre lines, geographic information of any of our branch ATMs when you use our ATMs.

How do we collect your data?

You directly provide ITMB with most of the data we collect. We collect data and process data when you:

  • Register online or issue a financial instruction for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

ITMB collects your data so that we can:

  • Process your financial transactions and manage your account.
  • Email you with special offers on other products and services we think you might like.

If you agree, ITMB will share your data with our partner companies so that they may offer you their products and services.

When ITMB processes your financial instruments, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent transactions.

How do we store your data?

ITMB take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all parties including our staff and third-parties processing data on our behalf to comply with relevant policies and guidelines to ensure that information is protected in use, when stored and during transmission.

We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.

Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.

Marketing

ITMB would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop ITMB from contacting you for marketing purposes or giving your data to other members of the ITMB Group.

If you no longer wish to be contacted for marketing purposes, please send an email to info@itmbplc.com .

What are your data protection rights?

ITMB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request ITMB for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that ITMB correct any information you believe is inaccurate. You also have the right to request ITMB to complete information you believe is incomplete.

The right to erasure – You have the right to request that ITMB erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that ITMB restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to ITMB’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that ITMB transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our

email: info@itmbplc.com

Call us at: 09087121685 ; 09087121690; 09087121697

Or write to us: Infinity House, No 11 Kaura Namoda Street, Off Faskari Crescent, Area 3, Garki Abuja.